What is Insurance Fraud?
A cheat
sheet for publicists, legal advisers, and insurance companies 1 / 11 Getty
Images Each year, an estimated $54 billion is sent in "insurance
fraud".
But what
exactly is insurance fraud? Let’s break it down. First off, what is insurance?
Insurance is a way to protect assets and property from being stolen. If someone
steals your car and runs you over, they’re going to get some time in prison. If
they steal your money and your car, you’re not going to get your money back.
But if they steal your car and your house gets destroyed, insurance will come
up with a plan to fix it and replace it with the same value.
So what is
insurance fraud? Insurance fraud occurs when a customer doesn’t buy insurance.
They can lie on their application, make up a reason why they can’t or don’t
want to buy insurance, or simply pull a scam and sell the insurance themselves
and pretend they bought it from a competitor who is then left with the
liability. Then once the fraud is uncovered, the insurer will claim it’s the
customer who’s the victim, and pass the financial burden to the customer. Most
of the fraud is isolated to auto insurance. Fraudulent claims account for as
much as 25% of premiums. Insurance companies are forced to cover the losses,
pay out the fraudulent claims, and pay lawyers to defend themselves against
legal challenges from the customers.
One example
of an insurance fraud is a scam where the customer keeps driving a car that has
had enough damage to be totaled. Once that happens, he'll report it to his
insurer and the insurer will repair the damage and resell the car. Now, the
customer keeps driving the car and when he’s rear-ended again, he’ll say the
damage has been repaired. Then the insurance company will fix the car again,
resell it, and collect on the money they paid for the initial damage. One
person lost $10 million in this case alone.
Plans For
Transparency Among the most valuable assets of a company are its top talent,
its clients, and its intellectual property. However, the industry lacks a
centralized repository for understanding and communicating this information.
Without clear and open access, a company can’t ensure that it is identifying
itself properly, maintaining relationships, and protecting its most valuable
assets. How to Improve Corporate Identity
Corporate
identity was introduced as a document called a constitution, which set out the
rights and responsibilities of a company. This first-in-the-world, public
corporate identity system had major benefits – it created some of the largest
corporations in the world, with billion dollar brands. However, the legal
challenges these corporations face in defining and defending their corporate
identity have often gone unchallenged.
The global
economy is constantly changing and it’s critical to define your identity in a
way that is both flexible and concise. Companies are better off getting
proactive about identity while they’re creating their corporate identity than
waiting until there’s a legal issue. The more proactive your company is, the
better the chance you will avoid being in a situation where you need to defend
your identity against a lawsuit. In order to be proactive about your corporate
identity, it’s important to consider how you think about the other identities a
company has. All people use different terminology to represent companies, such
as the name of the company, its logo, or a combination of the two.
For example, a person who works at a company
might say "I work at" instead of "I work for" or "I
work with" rather than "I work for". The implication is that you
are working for the company. Another example is to say "My company does
X" instead of "My company does Y". This kind of ambiguity
creates a risk because it doesn’t provide anyone with a sense of ownership. If
a company’s identity is unclear, then someone could be using the company’s name
without anyone else having the authority to do so.
A company can limit ambiguity by getting its
name trademarked. Another effective way to solidify your company’s identity is
to create a corporate brand that’s clearly defined, in a memorable way. A brand
is basically a name, logo, color, and symbol that are designed to make you
instantly recognize the company when you see it. Unlike legal documentations,
the corporate brand is less legalistic, which means that it can be more easily
defended against unauthoritative or subjective claims that are made against it.
Examples of a Corporate Brand
You’ve
probably heard of companies such as Apple and Google who have created their
own, widely recognized corporate identities. Many other companies have started
to catch on and have realized that the branded identity works best for their
corporate image.
An example
of a company that has utilized a corporate identity is AirBnB, which has a
recognizable logo and associated colors, as well as a well defined set of core
values. Other companies are starting to get in on the branding trend. L’Oreal
has recently announced that it’s working on its own corporate identity.
The role of
the corporate identity committee has changed a lot since its introduction in
the early 1900’s. Over time the committee has evolved from a group of lawyers
to a group of designers, from a group of people that come together to argue and
to come to a decision, to a group of people that agree on what the corporate
identity should be.
If a
corporation’s identity is something that you’re a part of, you’ll need to
understand how your role fits into the process. Every corporate identity
process is different, but generally corporate identity committees come together
and begin by developing an identity framework. These frameworks help define the
elements of the corporate identity and the principles that it should follow.
The identity framework should define the following elements:
- company name
- namespace
- logo
- logo color
- logo size
- logo color guidelines
- logo dimensions
- logo motif
- logo skin color guidelines
- logo usage guidelines
- logo icon usage guidelines
logo colour
usage guidelines The first step in a corporate identity committee meeting is to
set up a vocabulary for describing your company. This vocabulary should be used
by members of the committee when they communicate and communicate with the rest
of the organization.
A vocabulary
is basically a vocabulary of words, phrases, or acronyms that are often used by
members of an organization. The best way to establish a vocabulary is to ask
yourself what you would consider the important elements for your company to
use. Every company will have unique features that define what they do and
should define the vocabulary that describes their unique corporate identity.
The topics you should include in your vocabulary include:
- Company Name
- Type of Business (private, partnership, S Corp, etc)
- Existence Date
- Terms of Business
- Office Location
- Full Name of Owner
- Full Name of Principal Executive Officer
- Phone Number
- Franchise Agreement
- Office Address
- (State and/or Province)
- Pronunciation of Company Name
- Website Address
- Product Name (if applicable)
- Product Types
- Labels
- Source Code (if applicable)
- Made In
- Purchased
- Total Sales/Sales Profits (if applicable)
- Financial Statements
- Company Product Lines
- Acquisitions (if applicable)
- Trade Names
If you need
more specific guidelines on naming conventions, check out this blog post on How
to Name Your Business Entity.
Some
companies are much better than others at developing a corporate identity
framework. An environment where an identity framework can be built is to have
people working from within the company come up with a solution that matches the
company’s vision, culture, mission, and values. Once the company develops a
corporate identity framework, the next step is to plan how the corporate
identity will be used in print, online, social media, or other media. As you
build your corporate identity framework, you should make sure to include these
elements: uses web or mobile
highlight
services provided
highlight
individuals or teams that are involved with providing those services
include your
corporate brand (often referred to as company name) in all elements (it’s easy
to forget to)
include the
company’s reputation and “brand equity” (a fancy word for how important the
company is to the success of the customer)
explain the
relationship between the logo and company name
brief on
product lines, technologies, and vendors to include in corporate identity
explain
corporate values and core mission
assure your
audience that the use of your corporate identity and logo is consistent with
the company’s mission
start by
defining the entity name. The name of your company should be short and
memorable. Think of a term, phrase, or acronym that your company is associated
with that can be easily recognized. In
domain name, the company name and corporate identity framework can also
be used to create company logos. You should always name your company according
to the current name of the company, but for trademark purposes, the company
name will be the name that is most familiar to customers. For example, if you
are buying domain names that use a particular company name, you would normally
register those domains with the name that is most similar to your company name.
Domain name information is typically sold
through domain name registrars like GoDaddy.com. The obvious downside is that
people will associate the word “GoDaddy” with your company name. To avoid this
problem, you can register domains with descriptive names that do not associate
the word “GoDaddy” with your company name. The company’s website should explain
the corporate identity as well as a description of your business, a mission
statement, and a definition of the services you provide. You should describe
the activities that the company is involved with, but then also tell about the
individuals or teams that are involved with these activities.